1. Introduction
Ningbo Linghao Technology Co., Ltd. (“us”, “we”, or “our”) operates the website located at https://linghaotech.com/ (hereinafter referred to as the “Service” or “Website”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe, responsible, and transparent manner.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, submit inquiries, or interact with our live chat features. Our business operations are based in Ningbo, Zhejiang Province, China, and we extend our products and services to users globally.
By accessing or using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the site or interact with our forms and chat features.
2. Information We Collect
We only collect personal information that is necessary for providing and improving our services, responding to your inquiries, and maintaining website security. Because our website does not offer user account registration or paid subscriptions, we do not collect account credentials, profiles, or billing information.
2.1 Personal Data Voluntarily Provided by You
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and services, or when you contact us through our online forms and communication tools. This includes:
- Contact Information: When you fill out our contact or inquiry forms on our Contact Us Page, we collect your name, email address, phone number, and company name.
- Communications and Submissions: We collect any text, messages, images, or other files that you choose to upload, input, or submit through our inquiry forms or live chat window interfaces.
2.2 Log Data and Automated Technologies
Like most website operators, we automatically collect certain information when you visit, use, or navigate our Website. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as:
- IP Addresses: Internet Protocol (IP) address of the device you use to access the site.
- Browser Type: The type of web browser and operating system you are utilizing.
- Usage Details: Details of your visits to our Website, including traffic data, location data, logs, the pages you view, time spent on those pages, and other communication data.
3. How We Use Your Information
We use the information we collect or receive for various legitimate business purposes, including:
- To Respond to Inquiries and Provide Services: We use your contact information and message details to address your business inquiries, send requested product catalogs, provide quotation details, and deliver our products or services globally.
- To Maintain Interactive Communications: Information submitted via our chat windows or inquiry forms allows us to engage in real-time or follow-up commercial communications with you.
- To Protect Our Intellectual Property: We monitor website usage to ensure our exclusive rights to the “Linghao” logo, text, graphics, and images are protected against unauthorized scraping, copyright infringement, or misuse.
- To Improve Website Performance: We analyze log data to optimize user experience, fix technical glitches, and enhance the overall layout and speed of our platform.
- To Comply with Legal Obligations: We may use or disclose your information if required to do so by applicable laws, regulations, legal processes, or governmental requests.
4. Legal Basis for Processing (GDPR & International Frameworks)
If you are a resident of the European Economic Area (EEA), the United Kingdom, or jurisdictions with similar comprehensive data protection laws, our legal basis for collecting and using the personal information described above depends on the context of the information collected:
- Consent: You have given us clear consent to process your personal data for a specific purpose (e.g., when you voluntarily enter your information into a contact form or chat box).
- Performance of a Contract: Where processing your information is necessary to take steps at your request prior to entering into a commercial contract (e.g., providing a B2B product quotation).
- Legitimate Interests: The processing is necessary for our legitimate business interests, provided those interests do not override your fundamental rights and freedoms (e.g., website security, anti-fraud measures, and maintaining the intellectual property rights of our original content).
5. Information Sharing and Disclosure
We respect your privacy and do not sell, rent, or trade your personal information to third parties. We may only share your information under the following limited circumstances:
- Third-Party Service Providers: We may share data with trusted third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work (e.g., website hosting, IT infrastructure, email delivery services, or customer service chat tools).
- Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
- Legal and Law Enforcement: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena.
- Safety and Rights Protection: We may disclose information if we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation in which we are involved.
6. International Data Transfers
Ningbo Linghao Technology Co., Ltd. operates from its headquarters in Ningbo, Zhejiang Province, China. Because we conduct business globally, the information we collect from you via our website may be transferred to, stored at, and processed in China or any other country where our hosting providers or third-party service vendors maintain facilities.
By submitting your personal information through our inquiry forms or chat windows, you acknowledge and consent to this cross-border transfer, storage, and processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable global data protection laws.
7. Data Security
The security of your personal information is highly important to us. We implement appropriate technical and organizational security measures designed to protect the confidentiality, integrity, and availability of any personal data you submit.
However, please be aware that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. Any transmission of personal data via our forms or live chat is at your own risk.
8. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy.
- We retain and use your personal information (such as your inquiry details and email addresses) to the extent necessary to comply with our business records, resolve disputes, execute independent sales contracts, and enforce our legal agreements and policies.
- When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
9. Intellectual Property Notice
All content included on this Website, such as text, graphics, logos, button icons, images, digital downloads, data compilations, and software, is the exclusive property of Ningbo Linghao Technology Co., Ltd. and is protected by Chinese and international copyright, trademark, and intellectual property laws.
The collection of data through user-submitted text or images via contact forms or chat portals does not grant the user any rights, licenses, or permissions over our proprietary material. Any unauthorized use or reproduction of our intellectual property is strictly prohibited.
10. Your Privacy Rights
Depending on your geographic location (such as the EU, UK, Canada, or certain US states), you may have specific rights regarding your personal information under local laws. These rights may include:
- The Right to Access: You have the right to request copies of your personal data held by us.
- The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The Right to Erasure: You have the right to request that we erase your personal data under certain conditions.
- The Right to Restrict or Object to Processing: You have the right to object to or request that we restrict the processing of your personal data under certain conditions.
- Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below. We will respond to your request within the timeframe required by applicable law.
11. Children’s Privacy
Our Service does not address and is not intended for anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal data through our website forms or chat tools, please contact us immediately. If we become aware that we have collected personal data from children without verification of parental consent, we take swift steps to remove that information from our servers.
12. Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this document.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact our team.
- Email Contact: sales@linghaotech.com
- Online Form: You can submit an official inquiry through our website by visiting our Contact Us Page.
- Mailing Address: Ningbo Linghao Technology Co., Ltd., Xingye Avenue, Xinqi Street, Beilun District, Ningbo City, Zhejiang Province, China 315000.
